Return Policy

At Hasty.com.bd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the following terms and conditions.

1. Return Eligibility

You may request a return if:

  • You received a wrong product.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The product delivered is different from the one you ordered.

Return requests must be submitted within 7 days of receiving the product.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products damaged due to customer misuse or negligence.
  • Products with physical damage caused after delivery.
  • Used, washed, or altered products.
  • Products without original packaging, tags, accessories, manuals, or invoice.
  • Clearance, clearance sale, or specially discounted items unless they are defective.

3. Return Conditions

To qualify for a return:

  • The product must be unused and in its original condition.
  • All original accessories, manuals, warranty cards, and packaging must be included.
  • Proof of purchase (invoice or order confirmation) is required.

4. Return Process

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Share clear photos or videos if the product is damaged or defective.
  4. After approval, follow the return instructions provided by our support team.

5. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Hasty.com.bd will bear the return shipping cost.
  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping cost.

6. Inspection

All returned products will be inspected upon receipt. Returns that do not meet the conditions outlined in this policy may be rejected and sent back to the customer.

7. Refund or Replacement

Once the returned product is approved after inspection, we will offer one of the following, depending on availability and the nature of the issue:

  • Product replacement
  • Store credit
  • Refund (where applicable)

Approved refunds are generally processed within 7–10 business days through the original payment method or another agreed method.

8. Contact Us

If you have any questions regarding this Return Policy, please contact us:

Hasty.com.bd

Email: support@hasty.com.bd

Website: https://hasty.com.bd

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